Enterprise Applications Manager

Melville,NY - USA
Position Requirements
Job Summary:
The Manager, Enterprise Applications is NAPA's Service

Now Platform Owner, accountable end to end for the strategy, roadmap, architecture, governance, and day-to-day health of the Service

Now platform and its integrations.

This role leads the Service

Now team, owns the platform backlog and release process, and partners with business stakeholders to deliver scalable digital workflows across the enterprise.
Duties & Responsibilities:
Own the Service

Platform scope includes ITSM, ITOM, ITAM (HAM/SAM), HRSD Enterprise (Onboarding, Lifecycle Events, and Employee Journeys), and custom scoped applications.
Shape and prioritize enterprise demand for the platform and preside over design and configuration decisions so the user experience stays consistent with the platform design strategy.
Lead, coach, and manage the Service

Now team, overseeing platform administration, development, and business analysis, and define training, certification, and career development paths for team members.
Manage external vendors and Service

Now partners and hold them to agreed service and support levels.
Oversee end-to-end delivery of platform enhancements, from intake and design through development, testing (including ATF), update set and release management, and post-implementation support, using Agile methods and a managed backlog.
Plan and execute platform upgrades and patching to maintain release currency, system health, and reliability.
Analyze business needs and work with stakeholders to design and implement scalable Service

Now platform health, performance, capacity, adoption, and ongoing initiatives to IT leadership, and provide deep troubleshooting expertise for the toughest platform issues, from triage to root-cause resolution.
Experience/Skill Requirements:
8+ years of enterprise platform or application experience, including 3+ years leading technical teams, and 5+ years of hands-on Service

Now experience.
Hands-on Service

Now experience across ITSM, ITOM, ITAM (HAM/SAM), and HRSD.
Demonstrated success managing platform upgrades, configurations, and third-party integrations, plus experience implementing development best practices, governance, and Agile workflows within Service

Now.
Experience in healthcare or another regulated industry (HIPAA or similar) preferred.
Solid background in enterprise application integration, performance tuning, and security best practices.

Able to lead cross-functional teams in a complex environment, with strong communication, organizational, and problem-solving skills.
Education/Certification Requirements:
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
Service

Now Certified System Administrator (CSA) required.

Additional certifications aligned to our platform footprint are heavily valued, including CIS-ITSM, CIS-HR, CIS-HAM, CIS-SAM, and CIS-ITOM.
ITIL certification is a plus.

Agile certification (Scrum Master, SAFe, or PMI-ACP) is desirable.
Total Rewards
Generous benefits package, including:
Salary: $123,000 - $169,000 annually
Paid Time Off
Health, life, vision, dental, disability, and AD&D insurance
Flexible Spending Accounts/Health Savings Accounts
401(k)
Leadership and professional development opportunities
About North American Partners in Anesthesia
North American Partners in Anesthesia (NAPA) has evolved through more than 30 years to become a leader in anesthesia and perioperative services.

Single specialty and clinician led, we remain committed to our mission of delivering exceptional patient experiences, every day.

At NAPA, we cultivate leaders, promote work‐life balance, and celebrate diversity.

We know your success promotes our success, and we give you the tools and programs to achieve your goals.

With flexibility, a collegial and collaborative environment, a wide range of market‐leading benefits, and career opportunities from coast‐to‐coast, your future is waiting at NAPA.
Wherever your career is today, let us take you to new heights.

Take a LEAP to the destination of choice in anesthesia.
EEO Statement
North American Partners in Anesthesia is an equal opportunity employer.